Safety & Privacy

Your wellbeing journey
deserves respect.

LOVA is built for sensitive conversations and personal wellness journeys. That means safety, privacy, dignity, and user control matter deeply to us.

We want users to feel safer when learning, asking, tracking periods, tracking pregnancy-related information, sharing experiences, accessing Kungwi guidance, and seeking care.

Our privacy promise

We collect only what
is needed.

LOVA is designed to support private learning, period and pregnancy tracking, wellness notes, anonymous community participation, culturally aware guidance, and care access.

We aim to collect only what is needed to provide the service, improve the experience, protect users, and meet legal requirements. We do not want users to feel exposed, judged, or unsafe when using LOVA.

What we treat with care

Personal questions Period tracking Pregnancy information Cycle & wellness notes Symptoms & mood logs Community participation Sensitive SRHR interests Support conversations Kungwi guidance requests Account information Care preferences Reports & concerns

Anonymous does not mean unsafe

In Unfiltered, users can participate without displaying their real name. This helps people ask and share more safely. However, anonymity does not allow harm — LOVA may review, moderate, restrict, or remove content that violates community rules or creates safety risks.

Cultural guidance and professional care both matter

LOVA may offer access to Kungwi guidance, trained guides, SRHR educators, or verified professionals — meant to provide culturally aware education, practical guidance, and emotional reassurance. Kungwi guidance does not replace medical diagnosis, treatment, antenatal care, emergency care, or professional mental health support.

Education is support. It is not a diagnosis.

LOVA provides educational information, wellness tools, tracking support, and guidance. It does not provide emergency care, medical diagnosis, treatment, or in-person clinical services. Users should seek qualified medical care for urgent symptoms, pregnancy concerns, infections, severe pain, or mental health emergencies.

Built for adults 18+

LOVA is designed for adults aged 18 and above. Users must follow the age requirements stated in the app, website, Terms of Use, and applicable laws.

User controls

You should have control
over your experience.

LOVA aims to give users clear ways to manage their account, report concerns, request support, review privacy information, and request eligible data deletion.

01Manage account details
02Report harmful content
03Request support
04Request data deletion
05Review Terms & Privacy Policy
06Leave community spaces